Frequently asked questions

General Questions

All of our free VPN software, including automatic and manual setup is available here on our site. Our VPN software is complete with visual guides and step-by-step instructions.

  • Free LimeVPN software
  • 100% Online Identity and Data Protection
  • Direct access to the fastest VPN Network Worldwide
  • Unmetered VPN Bandwidth
  • Unlimited Server Switching
  • OpenVPN, L2TP, PPTP Protocols and Softether
  • 3 Simultaneous VPN Connections
  • 24-7 Customer Support

To see all the Features please go to the linked page.

Yes. Visit our affiliate page or contact our sales department at to open a new affiliate account. Join the team of webmasters who earn best revenues for their traffic.

  • VPN software
  • 100 % Online Security
  • No Logging Policy
  • WiFi Protection
  • Servers from Multiple Countries
  • OpenVPN, PPTP, SoftEther and L2TP protocols
  • VoIP Support
  • 7 Days Money Back Guarantee

In addition to having an easy step-by-step walkthrough process, the LimeVPN software has an auto-reconnect feature. This auto-reconnect process saves you from both the loss of privacy and hassle of having to reconnect to the server in the event of a dropped connection. If your connection is dropped the LimeVPN software will automatically attempt to reconnect you and protect you from surfing the web in the clear. Other features are made for better anonymity like DNS leak protection and Kill switch they prevent your conection from being spyed on. See all the benefits of using VPN apps on a dedicated VPN for Windows page. The same features goes for Mac VPN app as well.

LimeVPN currently has applications for Windows, Mac, iOS and Android OS. Currently there are no software applications for Linux based operating systems. Users of these operating systems will need to configure their settings manually. You can see all the OS supported and easy-to-use step-by-step instructions which could be found on How to use VPN page.

LimeVPN does NOT log any VPN usage or user activity. Neither we nor third parties are technically possible to match an IP address to an account. For more information please read our No Log keeping policy.

Under no circumstances we will provide any personal or private information to the third parties. We are located in the jurisdiction of Singapore. Please see our full No logging policy here.

  • Make sure that while placing the order, you are not connected to a VPN/proxy.
  • The physical address from where the order is placed should match the address mentioned on the sign up page.

We provide two types of login credentials, one for the billing client area and another for the VPN account. Make sure you are using the correct login information.

With your Basic account you can connect up to 3 devices simultaneously, provided they are all connected via same modem/IP address.

With your Pro account you can connect up to 20 devices simultaneously, provided they are all connected via same modem/IP address.

A Virtual Private Network (VPN) is an Internet privacy and encryption tool that should be considered if safeguarding your data or online anonymity is important to you. VPN is an easy privacy tool to use and offers many features that enhance your daily Internet experience. To learn more about What is VPN and how it works please check this page.

It secures your connection and puts you in control of your IP address which in turn: protects your online identity and data, blocks unwanted marketing, keeps you safe at Wifi hotspots, provides a virtual firewall, bypasses Internet censorship restrictions, and shields your company from cyber crime. In order to learn more please read this page specially dedicated to the topic of What is a VPN and how VPN works.

LimeVPN creates a secure environment for everyday web use. Before you log onto the net, you need to establish your VPN connection, which will in turn pass all of your online data (emails, instant messaging, data transfers, online banking and all online browsing) through an encrypted tunnel. This is done so that all third parties, including your ISP (Internet Service Provider), no longer have any visibility into your traffic. Check this page to see How VPN works.

Billing & Sales Questions

LimeVPN basic accounts are unbeatably priced at $2.99 monthly or $1.49 per month if billed annually (First invoice). Our unconditional and no questions asked 7 day full money back guarantee makes it absolutely risk free for you to purchase.

Our LimeVPN Pro service costs $19.99 monthly or $14.99 per month if billed annually. However we often have special offers so check VPN price here

No, we do not provide trial accounts to prevent abuse, however we offer a 7 day full money back guarantee for you to try our services.

We provide an unconditional and no questions asked 7 day 100% money back guarantee to both LimeVPN Basic & Pro plans.

We currently accept and support PayPal, Credit Cards, Bitcoins and 120+ more Payment Options. Please contact billing for other payment requests.

We are not happy to see that you want to cancel. Please contact if there is a technical reason so that we can try to resolve together. If you still want to cancel your account you can cancel via client area or sending a cancellation request mail to